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At Luxanna88, we believe that online gaming should always be a form of fun and entertainment. However, we also recognize that for some individuals, gaming can become difficult to manage. We are committed to providing our players in the Philippines and beyond with the tools and information necessary to maintain a safe and balanced experience.
Quick Resources:

Responsible gaming means staying in control of the time and money you spend on digital entertainment. It involves treating gaming as a leisure activity, not as a primary source of income or a way to recover from financial difficulties. At Luxanna88, we encourage all users to:
To help you stay in control, the platform offers several features designed for self-regulation. You can request these features by contacting our 24/7 Support Team or accessing your account settings:
You can set daily, weekly, or monthly limits on the amount you deposit into your account. Once a limit is reached, you will be unable to fund your account further until the period expires.
If you feel you need a short break, you can request a “Time-Out.” During this period (typically ranging from 24 hours to 6 weeks), you will be unable to log in or place bets, allowing you to step away and refocus.
For users who feel they need a longer or permanent break, we offer a “Self-Exclusion” option. This is a formal request to block your access to the platform for a significant period (e.g., 6 months to 5 years, or indefinitely). Once self-exclusion is active, it cannot be reversed until the chosen period has ended.
It is important to self-reflect on your gaming habits. If you or someone you know answers “Yes” to several of the following questions, it may be time to seek help:
If gaming no longer feels like a game, professional support is available. We recommend reaching out to independent organizations that specialize in gambling support:
Can I increase my deposit limit immediately?
To prevent impulsive decisions, requests to increase or remove a limit typically involve a “cooling-off” period (e.g., 24-48 hours) before the change becomes active. Decreasing a limit is usually applied instantly.
What happens to my funds if I self-exclude?
Before activating a self-exclusion request, we recommend withdrawing your remaining balance. If you exclude first, you will need to contact Customer Support for manual assistance in recovering your funds.
Can I cancel my self-exclusion early?
No. Once a self-exclusion period is confirmed, the account remains blocked for the entire duration to ensure the effectiveness of the self-management tool.
Does Luxanna88 verify my age?
Yes. Access is strictly restricted to individuals who are 21 years of age or older in the Philippines. We utilize KYC procedures to ensure all players meet the legal requirements.
If you need immediate assistance with account restrictions, please contact our support team.